Course curriculum

    1. READ: Web Browser and Technical Support

    2. READ: Land Acknowledgment

    1. WATCH: Defining Quality - Aiming for a Better Health Care System (4 min)

    2. WATCH: Quality Improvement in Healthcare (10 min)

    3. READ: Always Applicable (8 pages)

    4. REVIEW: Timeline of Healthcare Improvement in SK (3 min)

    1. READ: Appreciation for a System (2 pages)

    2. WATCH: Managing an Organization as a System (3 min)

    3. WATCH: If Russ Ackoff had given a TED Talk (12 min)

    4. WATCH: Systems Thinking a Cautionary Tale (3 min)

    5. WATCH: Tom Wujec: Got a wicked problem? First, tell me how you make toast (9 min)

    6. READ: Complexity Science Primer (15 pages)

    7. WATCH: The Cynefin Framework (8.5 min)

    8. EXPLORE: More Learning on Complexity and Systems (optional)

    1. READ: Theory of Knowledge (3.5 pages)

    2. WATCH: Theory of Knowledge PDSA (8 min)

    3. READ: Circling Back (5 pages)

    4. READ: The problem with PDSA cycles (5 pages)

    5. READ: What's Your Theory (5 pages)

    1. READ: Knowledge of Variation - The W Edwards Deming Institute (3 pages)

    2. READ: Distorting the System - The W Edwards Deming Institute (2.5 pages)

    3. READ: Understanding Variation & Appreciating Variety -the W Edwards Deming Institute (2.5 pages)

    4. READ: Understanding Variation 26 years later (9 pages)

    5. WATCH: Phillip Crowley and Lloyd Provost on quality improvement in healthcare (5 min)

    1. READ: Deming on Management Psychology - The W Edwards Deming Institute (1 page)

    2. READ: Psychology – Managing Human Systems - The W Edwards Deming Institute (2 pages)

    3. WATCH: The Backwards Brain Bicycle (8 min)

    4. WATCH: The Red Bead Experiment (8 min)

    5. WATCH: The Red Bead Experiment Debrief (8 min)

About this course

  • Free
  • 32 lessons
  • 0 hours of video content