Course curriculum

    1. Web Browser and Technical Support (2 mins)

    2. Enabling Closed Captions (1 min)

    3. Land Acknowledgement (1 min)

    4. Mission, Vision, Values and Philosophy (1 min)

    5. Welcome to De-escalation for Non-Clinical Environments (1 min)

    1. Compassion: What I Feel (4 mins)

    2. Implicit Bias, Health Equity & Cultural Competency (1 min)

    3. Health Equity and Implicit Bias (20 mins)

    4. Learn: What is Cultural Competency? (3 mins)

    5. Reflection

    1. Courtesy: What I say, and how I say it (1 min)

    2. Emotional Literacy (1 min)

    3. Emotional Literacy (40min)

    4. Communication & Professional Boundaries (1 min)

    5. Communication Skills (3 mins)

    1. Competence: What I know (2 mins)

    2. Conflict Engagement (12 mins)

    3. Conflict Engagement & Receiving Feedback (3 mins)

    4. Thanks for the Feedback (20 mins)

    5. Receiving Feedback & Non-Complementary Behaviour (1 min)

    6. Non-Complementary Behaviour (9 mins)

    7. Non Complementary Behavior (1 min)

    8. Tips and Tools for De-escalation (7 mins)

    1. Tips & Tools Document

    2. Trauma Informed De-escalation Skills

    3. Additional Resources

    1. Copy of Certificate of Completion (1 min)

    2. Thank You (1 min)

    3. Completion of De-Escalation for Non-Clinical Environments (1 min)

About this course

  • Free
  • 29 lessons
  • 0 hours of video content