Course curriculum

    1. Read: Web Browser and Technical Support (2:00)

    1. Read: Course Overview (1:00)

    1. Watch: Complete Overview Video (10:00)

    1. Watch: Receiving and Creating an Entry in Pre-Intake Management Training Video (9:00)

    2. Quiz: Receiving and Processing an Contact in PIM (3:00)

    3. Watch: Forwarding an Entry in PIM (3:00)

    4. Quiz: Forwarding an Entry in PIM (2:00)

    5. Watch: Processing an Entry in PIM Training Video (8:00)

    6. Quiz: Processing an Entry in PIM (3:00)

    1. Read: User Guide Links (15:00)

    2. Read: Pre-Intake Management Business Flow Charts (3:00)

    3. Quiz: User Guide Comprehension (2:00)

    1. Test: Pre-Intake Management Comprehension Test (20:00)

    2. Quiz: Completion Quiz (1:00)

About this course

  • Free
  • 16 lessons
  • 0.5 hours of video content