Quality Improvement Specialist Foundational Training

This module focuses on problem-solving and behaviours needed to create a Problem-Solving Culture. You will also dive into naviagating the SHA intranet for quality improvement information. Time to complete: 12 hours

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Course curriculum

1. Web Browser and Technical Support
1. Welcome to QI!
2. Learning Objectives
3. Your Learning Experience
1. Quality Improvement Operations Department
2. SHA Managment System
3. Quality Improvement Events and Learning
1. Article - What is "quality improvement" and how can it transform healthcare?
2. Reflection on Learning - Guiding Questions
1. A3 Thinking Chapter Overview (1 min)
2. A3 Thinking - A Problem Solving Process
3. READ: Cascading Priorities - Aligning my work to SHA Organizational Goals
4. READ: Defining the Problem
5. WATCH: Project Success - Defining the Problem (6.5 min)
6. READ: Gap Analysis
7. WATCH: What is Gap Analysis? Importance of Gap Analysis (2 min)
8. A3 Knowledge Check
1. READ: The QI Project Team
2. READ: Types of Improvements
3. READ: Your Role in Coaching
4. WATCH: The Coach Approach
5. READ: Engaging Staff in Change
6. READ: Engaging Patients & Families
7. MIXED: Introduction to Gemba Walks (2 min video)
8. READ: A Primer on Leading the Improvement of Systems (4 pages)
9. Partner Mapping
10. Building the Team - Team Charter
11. WATCH: Team Charters (2.5 min)
12. READ: Team Charter Guide
13. READ: Team Status Update - The Process
14. READ: Using Visual Management - Visual Project Walls for Teams
15. READ: 5 Mistakes to Avoid When Dealing With Resistance to Change
16. APPLY: Test Your Learning
1. WATCH: Problem Analysis Learning Overview (1.5 min)
2. READ: The Importance of Problem Analysis
3. READ: Introduction to Current State Mapping
4. READ: Introduction to Current State Process Mapping
5. READ: Problem Analysis Tools
6. READ: 5 WHYS
7. WATCH(00:02:46): 5 Whys - 2 minute Tool Tip
8. READ: Fishbone
9. WATCH(00:02:36): Fishbone Diagram - Quality & Safety in Healthcare
10. READ: Pareto Charts
11. WATCH(00:07:01): Pareto Charts
12. READ: SWOT Analysis
13. WATCH (00:05:24): What is SWOT Analysis & Where do you need one
14. READ: Introduction to Baseline Measurement
15. READ: What to Measure
16. READ: Examples of Standard Measures & Data Sources
17. READ: How to Measure
18. READ: Different Ways to Collect & Display Data
19. READ: How to Interpret
20. READ: Understanding variation
21. READ/WATCH: Creating Run Charts (00:07:29)
22. READ/WATCH: Analyzing Run Charts (00:06:23)
23. Review Time!
24. READ: Reflections on Learning : Watching your Bias
25. READ : Catalysis - No More Projects-ready
1. READ: Current State Analysis
2. READ: Analyzing Waste - 8 Wastes
3. WATCH: The American Innovator - The 8 Wastes..FastCap Style
4. READ: Analyzing Flow - 7 Flows of Healthcare
5. READ: Understanding the Impacts of Waste and Flow
6. READ: Developing a Shared Vision - Concept Mapping
7. Read: Examples of Vision Statements & Concept Maps
8. READ: Setting an AIM
9. MIXED: Creating an AIM Statement - SMART Goals with a Stretch
10. READ: Theory of Change - Driver Diagrams
11. WATCH: Whiteboard - Driver Diagrams
12. READ: Examples - Driver Diagrams
13. READ: Tracking Change - Team Target setting & PDSA cycles
1. READ: Introduction to Measurement
2. READ: The Purpose of Measurement
3. READ: Dimensions of Quality
4. READ: What to Measure
5. READ: Examples of Standard Measures in Healthcare
6. WATCH: Family of Measures - IHI (00:07:52)
7. READ: How to Measure
8. READ: How to Interpret
9. READ: Visual Displays of Data
10. WATCH: The Art of Data Visualization (00:07:47)
11. READ: Different Types of Charts
12. READ: Charts for Comparison and Seeing Change Over Time
13. READ: Charts to Show Distribution
14. READ: Charts to See Composition
15. READ: Other Types of Data Displays
16. READ: Chart Templates/Resources
17. READ: Understanding Variation
18. READ/WATCH: Creating Run Charts (00:07:29)
19. Read/Watch: Analyzing Run Charts (00:06:23)
20. READ: Analyzing Run Charts - Practice Example
21. Read/Watch: Introduction to Control Charts (00:13:58)
22. Measurement for Problem-Solving Run Charts (01:25:00)
23. Additional Resources & Learning
24. References
1. READ: Introduction to PDSA Cycles, Core Methods & Tools
2. READ: PDSA - Small Tests for Learning
3. MIXED (00:04:44): The Importance of PDSA Cycles
4. READ: Making Big Change Through Small Steps
5. READ: Change Concepts
6. READ: Planning and Tracking Change
7. READ: Team Status Updates
8. MIXED (00:10:22): Involving Patients and Families in PDSAs
1. Improvement Events
2. READ: Sustaining Change - Understanding the Audit Process
3. READ: Choosing Audit Measures
4. READ: Audit Case Study 1
5. READ: Audit Case Study 2
6. READ: Using Run Charts to Audit Your Process Improvements
7. READ: Corrective Action Plans
8. READ: Root Cause Case Study
9. READ: Creating a Corrective Action Plan
10. READ: Lean for the Office
11. READ: Kaizen Event- a Provincial case study.pdf
12. READ/WATCH (00:05:57): Patient and Family Considerations
13. READ: Spreading Improvement
1. Read: Thank You (1:00)
2. Read: Certificate of Completion (1:00)
3. Confirm: Completion of Quality Improvement Specialist Foundational Training

About this course

Free
119 lessons
0 hours of video content

Quality Improvement Specialist Foundational Training

Course curriculum

Welcome

About This Module (15min)

Quality Improvement Operations Information (30min)

Introduction to Quality Improvement (30min)

A3 Thinking (1.5hrs)

Supporting Process, Engagement & Communication (1.5hrs)

Problem Analysis (2hrs)

Setting an Aim & Defining the Change (1.5hrs)

Measurement for Learning & Improvement (2hrs)

PDSA Cycles, Core Methods & Tools for Improvement (1hr)

Sustaining Change & Replication (2hr)

Conclusion

About this course