Course curriculum

    1. READ: Enabling Closed Captions

    2. READ FIRST: Web Browser and Technical Support

    3. READ: Land Acknowledgement

    4. READ: Vision, Mission, Values and Philosophy

    5. Read: Introduction to Future State Mapping

    1. READ: Current State Problem Analysis

    2. READ: The Importance of Understanding Contributing Factor & Root Cause

    3. READ: 8 Types of Wastes

    4. WATCH (00:05:50): The American Innovator - The Wastes - Fast Cap Style

    5. READ: 7 Flows of Healthcare

    6. READ: Understanding the Impacts of Waste and Flow

    7. WATCH (00:01:36): Patients Are Why Optimal Flow Matters!

    8. APPLY : Hands on Practice 1 - Analyze your current state using the knowledge of waste and flow

    1. READ: Problem Analysis - Methods & Tools Review

    2. READ: 5 WHYS

    3. WATCH(00:02:46): 5 Whys - 2 minute Tool Tip

    4. READ: Fishbone

    5. WATCH(00:02:36): Fishbone Diagram - Quality & Safety in Healthcare

    6. READ: SWOT Analysis

    7. WATCH (00:05:24): What is SWOT Analysis & Where do you need one

    8. APPLY: Hands on Practice 2 - Problem Analysis Activity

    1. Read: Developing an AIM

    2. READ: Creating an AIM Statement

    3. WATCH(00:01:15): Achieve More by Setting Smart goals

    4. READ/WATCH (00:06:44): Dimensions of Quality - STEEEP

    5. APPLY: Hands-on Practice 3 - AIM Statements (SMARTS Goals with a stretch)

    1. READ: Designing the Future State

    2. READ: How to Develop a Future State Map

    3. READ: Components of a Future State Map

    4. READ: Gathering Ideas

    5. READ: Improvement Boards

    6. READ: Validate and Refine the Map

    7. APPLY: Hands-on Practice 4 - Gathering Ideas

    8. APPLY: Hands on Practice 5 - Develop your Future State Map

    1. READ: Thank-you and Certificate of Completion

    2. Confirm: Completion of Future State Process Mapping and Value Stream Mapping

About this course

  • Free
  • 37 lessons
  • 0 hours of video content