Course curriculum

    1. READ: Enabling Closed Captions (1:00)

    2. READ: Web Browser and Technical Support (2:00)

    3. READ: Land Acknowledgement (1:00)

    4. READ: Vision, Mission, Values and Philosophy (2:00)

    5. WATCH: Part 1: Current State Value Stream Mapping Overview (34 min 19sec)

    1. READ: A3 Thinking

    2. READ: Engaging Patients & Families

    3. READ: Engaging Staff in Change

    1. READ: Introduction to Value Stream Mapping

    2. READ: When to use a Value Stream Map

    3. READ: Getting Started - Choosing a process

    4. READ: Key Elements of a Current State Value Stream Map

    5. READ: PQA - Patient Quantity Analysis

    6. READ: Preparing The Area For Value Stream Mapping

    7. READ: Patient and Family Considerations

    8. READ: Creating Your Value Stream Map

    9. READ: Collecting Time Observations

    10. READ: Identify Problems

    11. READ: Adding Demand for Service

    12. READ: Adding Information & Material Flow

    13. READ: Confirm with the Experts

    14. READ: VSM For The Office

    1. READ: Creating a Future State Value Stream Map

    1. APPLY: Hands on Practice

    1. READ: Thank-you and Certificate of Completion

    2. Confirm: Completion of Part 1 - Current State Value Stream Mapping Module

About this course

  • Free
  • 26 lessons
  • 0.5 hours of video content